There is price, specifications, quality and availability. We want to supply the best sounding triodes, with the highest possible mechanical and electrical quality. Also we try to keep all products available as long as we can. So you design an amplifier with an EML tube now, and you can feel confident to recommend this product to your customers and friends now and later, as they can buy our tubes in the future as well. We need some minimum profitability to achieve and maintain a high quality level, so high volume business at lowest prices, is not what we are after. From EML you get a top quality product, and not at the highest price on the market. Add to this, our year 2013 new guarantee program, and we hope found a good balance with the price.
How do we get there?
We work the traditional way, and we have all critical processes in house. Like this, we depend as little as possible on other companies for technical support. We use hard metal for all critical parts of the tube, and produce every part and piece part ourselves. This starts with the complete glasswork, and even for the pins of the tube base we have our own tools. Like this, we ensure our customers receive reproducible quality.
Quality. More than a promise
The main asset of a brand is, it has a promise to keep. The promise is for quality, and quality means the product will give it's owner also satisfaction on the LONG term. To keep this promise, we have a guarantee program which is probably the finest you can have for vacuum tubes. Quality, life time, use hours, and problems, are all in relation to each other. Quality engineering says for a high quality product, there are mainly early failures and late failures. In between failures will be very few, and this time is the "Life time". Product behavior by this pattern, requires quality. With any brand of vacuum tube, the mechanism is comparable. So called early failures come after first use, and are covered by elementary guarantee, with all vendors. After a period of normal use, quality related failures will begin to appear if there are any. This period can vary months, to more than a year of regular use. Then, if a tube still works fine, likely it will work fine for many years to come, unless catastrophic failures may appear, like for instance a glass crack. So to keep this promise, we decided to cover any catastrophic failures up to five years. Click this link to read the official guarantee conditions.
Quality. Where are we now?
We believe our tubes like 45 and 300B have now the same quality as the best NOS tubes in every respect. We are proud to say, that our 45 tubes have lower noise than most NOS tubes, and we have an overall defect rate with all of our tubes of less than 0,5%. This number may be high for resistors or transformers, but it is very low for glass items. Moreover, for specific type numbers we are even at a full 0% now. Those who have experience with DHT tubes, will know what it takes to reach this number. Our product range reaches from mono and dual rectifiers, or a small tube like the Type 45, to the world's largest available single plate DHT triode like the EML 1605.
Our future plans
We have no plans for limit breaking products, as some have tried before, unsuccessfully. The most important for EML has always been quality, and only on this platform we develop new products. We plan no changes to our existing tubes. They don't need that, and we make them the same way triodes were build since 60 years. We think with HiFi tubes, our users prefer classical products, in highest perfection, and this is what we will concentrate on. We want to stay what we are. A small, technical oriented company, making products the traditional way, with the highest possible quality standard.
On the other hand, EML would not be EML if we do not present from time to time something interesting. Yet, this will never be an experiment. We have many single sourced tubes, and we want the user to be confident what is available now, is available in the future as well. So yes, we have some new tubes in the pipeline, but we do not stress quick developments. With these new products we want to use our existing technology the best possible way. May be you know the saying that most inventions are just a cross fertilization of old technologies. This is just how we see this too, and specially in vacuum technology one MUST think that way. There is so much existing tube technology, and this is all we need for our tubes.